Legal

Privacy Policy

How we collect, use, and protect your data, with complete transparency.

Introduction

At SoonaPay, we recognize the importance of your privacy and are fully committed to protecting your personal data. This Privacy Policy (the "Policy") explains how we collect, use, protect, and share your personal data when you use our platform and services. This Policy forms an integral part of the SoonaPay Terms and Conditions.

By accessing or using the platform, you agree to be bound by this Policy. If you do not agree with any part of it, please refrain from using our services immediately.

We adhere to the highest legal standards, including the EU General Data Protection Regulation (GDPR) and local data protection laws in the United Kingdom. This Policy is updated periodically to ensure compliance with the latest legal and technical requirements.

Scope of This Policy

This Policy applies to all personal data we collect from you while you use SoonaPay services, whether through our website, app, or other communication channels. This includes information you provide directly (such as registration and transaction data) and information we collect automatically (such as browsing and platform usage data).

Data We Collect

We collect several types of personal data to deliver our services efficiently, including:

  • Basic data: full name, date of birth, nationality.
  • Identity data: passport, driver's license, or other official identity documents.
  • Contact data: email address, phone number, physical address.
  • Financial data: bank account details, credit card information (if applicable), and transaction records.
  • Browsing data: IP address, browser type, operating system, and device specifications.
  • Usage data: pages visited, visit duration, and patterns of service usage.

How We Use Your Data

We use the data we collect for the following purposes:

  • Transaction processing: executing money transfers and payments.
  • Identity verification: implementing Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
  • Service improvement: analyzing usage behavior to develop and enhance the platform.
  • Technical support: responding to your inquiries and resolving technical issues.
  • Legal compliance: meeting regulatory and legal requirements.
  • Marketing: sending promotional offers and newsletters (only with your consent).

Data Protection and Security

We use state-of-the-art technologies and security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption: using advanced encryption protocols such as SSL/TLS to protect data in transit.
  • Firewalls: protecting servers from cyberattacks.
  • Restricted access: limiting data access to authorized personnel only.
  • Regular audits: conducting periodic security audits to ensure the effectiveness of our safeguards.

Data Sharing

We do not sell or rent your personal data to third parties for marketing purposes. However, we may share your data in the following cases:

  • Legal compliance: when data is requested by regulatory bodies or law enforcement authorities.
  • Trusted partners: with service providers acting on our behalf (such as payment or hosting companies), subject to their adherence to the same privacy standards.
  • Merger or acquisition: in the event that ownership of SoonaPay is transferred to another entity.

Your Rights

We grant you the following rights with respect to your personal data:

  • Right of access: you may request a copy of the data we hold about you.
  • Right to rectification: you may update or correct any inaccurate information.
  • Right to erasure: you may request the deletion of your data, subject to legal requirements.
  • Right to object: you may object to the use of your data for certain purposes, such as marketing.
  • Right to data portability: you may request the transfer of your data to another party.

To exercise any of these rights, please contact us by email or through the available support channels.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. Once this period ends, the data is securely and permanently deleted.

Changes to This Policy

We reserve the right to update this Policy at any time to reflect changes in our practices or legal requirements. You will be notified of any material changes by email or through in-platform notifications. Your continued use of the services after such changes constitutes acceptance of the updated Policy.

Contact Us

For privacy-related inquiries, please contact us via the email address provided on our contact page.