Terms and Conditions of Use

Introduction

Your use of the SoonaPay application and services constitutes a legally binding agreement between you and Soona Technology Ltd., a company registered in the United Kingdom (hereinafter referred to as the "Company" or "SoonaPay"). These Terms and Conditions (the "Terms") set out the rules governing your use of the application, the website, and the digital financial services provided through them.

Accessing or using the platform constitutes your explicit consent to be bound by these Terms and Conditions. If you do not agree to any part of this agreement, please refrain from using the services immediately.

We reserve the right to amend these Terms at any time. You will be notified of any changes by email or through notifications on the platform, and such changes shall take effect immediately upon publication on the website. Your continued use of the services following any amendments constitutes your acceptance of the updated Terms.

Definitions

For the purposes of these Terms, the following terms shall have the meanings set out below:

• Service: all financial and digital services provided through the SoonaPay application, including deposits, withdrawals, transfers, bill payments, card issuance, gift and gaming card purchases, and payment gateways for applications and websites.
• User: any natural person who creates an account and uses SoonaPay services.
• Personal Data: any information that can be used to identify the user, whether directly or indirectly.
• Account: the electronic account created within the application for managing transactions and services.
• Transaction: any financial operation executed through the application.
• Third Parties: licensed and authorized external entities that cooperate with SoonaPay to provide its services (such as banks, payment gateways, and financial service providers).
• KYC (Know Your Customer): the legal procedures required to verify the user's identity in accordance with local and international financial regulations.
• AML (Anti-Money Laundering): the preventive measures taken to prevent illicit financial activities.
• GDPR (General Data Protection Regulation): the European legislation governing the protection of personal data.
• Platform: the SoonaPay website or application, including all associated services.
• Website: www.soona-pay.com.

Account Creation and Identity Verification (KYC)

• To use SoonaPay services, the user must create a personal account through the application or website and provide the required accurate information, including full name, date of birth, email address, and phone number.
• The user is required to complete the identity verification procedures (KYC) by uploading official documents such as a passport or national ID card and proof of address.
• SoonaPay reserves the right to reject any registration request or suspend the account if the information provided proves to be incorrect, falsified, or in violation of applicable laws.
• Users under the age of 18 are prohibited from using the application or opening accounts.
• Residents of countries subject to international sanctions are also not permitted to use SoonaPay services (such as Syria and Yemen, and any other countries designated by regulatory authorities).

Available Services

SoonaPay provides a range of digital financial services that enable users to manage their transactions easily and securely. These services include, without limitation:

1. Adding funds (deposits) through multiple payment gateways, such as bank transfer, Stripe, Binance, and others.
2. Withdrawing funds to approved bank accounts or wallets.
3. Money transfers between users, locally and internationally, in US dollars or the equivalent.
4. Issuance of a prepaid Visa card for online use only.
5. Issuance of prepaid Mastercard cards for online or physical use.
6. Bill payments such as Netflix, Starlink, Google subscriptions, and others.
7. Purchasing gift and gaming cards from authorized service providers.
8. A payment gateway for applications and websites, a service dedicated to developers and business owners to accept payments from their customers.

SoonaPay reserves the right to modify or expand the list of services at any time without prior notice, provided that updates are published on the website or the application. (See the services schedule in the appendix below.)

Deposits, Withdrawals, and Money Transfers

• Deposits: users may add funds to their accounts through any of the payment gateways approved by SoonaPay. The exchange rate between different currencies is determined at the moment the transaction is executed.
• Withdrawals: the user may withdraw funds only to a bank account or electronic wallet registered in their own name.
• Transfers: users may send money to other users within the application or to external accounts in accordance with the controls set out in the application.

SoonaPay reserves the right to delay or suspend any transaction if illicit activity is suspected or when additional verification procedures are required.

Fees and Charges

• SoonaPay applies specific fees to certain services, such as deposits, withdrawals, transfers, and card issuance, as set out on the fees page published on the website.
• Fees are deducted automatically upon execution of the transaction and may be subject to change from time to time in accordance with the Company's policies.
• Continued use of the service following a fee adjustment constitutes implied acceptance of the new rates.

Usage Limits and Liability

• The user undertakes to use SoonaPay services for lawful purposes only and is prohibited from using the platform for any transactions related to money laundering, terrorist financing, or activities prohibited under local or international laws.
• The user must not create more than one account or use falsified or impersonated data.
• The user bears full responsibility for all activities carried out through their account, including where usage rights are granted to other parties.
• SoonaPay bears no liability for any financial loss or damage resulting from misuse of the service or negligence on the part of the user.
• SoonaPay reserves the right to suspend or close any account proven to be in violation of these Terms or suspected of any illegal activity, without prior notice.
• SoonaPay bears no liability for any losses resulting from the user providing incorrect beneficiary details.
• SoonaPay bears no liability for delays caused by banks, regulatory requirements, or force majeure circumstances.
• Users agree to indemnify SoonaPay against any claims arising from misuse of the services.
• SoonaPay bears no liability for any indirect or incidental damages resulting from the use of the services.

Use of Payment Cards (Visa/Mastercard)

SoonaPay issues virtual Visa cards that are subject to the policies of the issuing institution. If the user makes four (4) consecutive failed payment attempts due to insufficient balance or similar reasons, the card will be permanently cancelled by the issuing institution without prior notice.

Upon such cancellation, the entire remaining balance on the card is withdrawn and cannot be recovered by the user. The user bears full responsibility for ensuring that sufficient balance is available before making any payment.

Important Notice: it is strictly prohibited to use any card issued through the application (Visa or Mastercard) to receive international transfers via the card. Such conduct constitutes a violation of anti-money laundering laws and exposes the user to legal liability and investigation. If SoonaPay detects a case of receiving funds via the card after warning the customer, the Company has the right to permanently withdraw the card from the customer, and this may result in suspension of the customer's account.

Notice Regarding Incomplete Transactions: in the event of repeated incomplete transactions on the customer's card due to insufficient balance, the Company reserves the right to take the necessary measures to ensure the integrity of the account and the continuity of the service.

Accordingly, if the total value of incomplete transactions (those failed due to insufficient balance) exceeds USD 5,000, the Company has the right to suspend the card temporarily or permanently as a precautionary measure aimed at protecting the customer and the financial system.

The customer undertakes to ensure that sufficient balance is available before initiating any transaction, and the Company retains the full right to review the account and take whatever action it deems appropriate to ensure compliance with the terms of use and risk management policies.

Referral Program

SoonaPay allows users to invite new individuals to register in the application in exchange for rewards determined by the Company. The program is subject to the following conditions:

• The user must be registered and identity-verified to benefit from the referral program.
• The user is granted a referral code that can be shared with others.
• The reward is paid only when the referred user registers and completes a qualifying transaction within the application.
• The value of the reward and the method of its payment are determined within the application and may be modified at any time.
• Creating multiple accounts or using fraudulent means to obtain referral rewards is prohibited.
• The use of unlawful promotional methods or sending spam is prohibited.
• SoonaPay reserves the right to suspend or cancel any rewards if misuse is suspected.
• SoonaPay may suspend, modify, or cancel the referral program in its entirety without prior notice.
• SoonaPay bears no liability for the discontinuation of the program or the modification of rewards.
• The user's participation in the program constitutes acceptance of these Terms and any subsequent updates.

Refund and Cancellation Policy

Users may request cancellation of a transaction or a refund in the following cases:

• If the transaction has not yet been executed.
• If the beneficiary details are incorrect and the funds have not yet been transferred.
• If the transaction failed due to technical issues or regulatory obstacles.

Refund requests must be submitted within seven (7) days of the transaction date.

Refund requests will be processed within fourteen (14) business days in accordance with banking and regulatory procedures.

SoonaPay has the right to refuse refunds in cases of fraud, money laundering, or any suspicious activity.

Account Suspension or Termination

• The user may request closure of their account at any time by contacting the support team or from the settings page within the application.
• SoonaPay reserves the right to suspend or terminate any account in the following cases:
  • Violation of the Terms and Conditions.
  • Suspicion of illegal activity.
  • Providing misleading or falsified information.
  • Request by regulatory or judicial authorities.
• In the event of termination, any remaining balances will be settled after deduction of due fees in accordance with applicable laws and regulations.

Governing Law and Jurisdiction

• These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, and the British courts shall have exclusive jurisdiction over any dispute arising therefrom, unless otherwise agreed in a separate agreement between the parties.
• SoonaPay operates in accordance with anti-money laundering (AML) and Know Your Customer (KYC) regulations under international financial laws.
• Users may not use SoonaPay for any illegal activities, including money laundering, terrorist financing, or fraud.
• SoonaPay cooperates with regulatory bodies and law enforcement in the event of suspected illegal activity.
• SoonaPay has the right to freeze or cancel accounts in the event of suspected violation of the law.

Technical Support Service

• SoonaPay provides technical support to users via email, chat, or Telegram during official business hours.
• Inquiries are answered within 24 to 72 business hours.
• SoonaPay bears no liability for delays resulting from complex inquiries or those requiring legal or technical review.

General Provisions

• These Terms and Conditions constitute the entire agreement between the user and SoonaPay and supersede any prior agreements.
• If any provision of these Terms is held invalid, the remaining provisions shall remain in force and binding.
• The user may not assign any of their rights or obligations under these Terms without the prior written consent of SoonaPay.
• All official notices and correspondence are sent via email or through the official application only.
• SoonaPay reserves the right to amend these Terms at any time, provided that the updated version is published on the website, and continued use of the service constitutes explicit acceptance of any amendment.

Contact Us

For inquiries, please contact us by email as stated on the contact page.

Appendix: Services and Fees Schedule